General terms of sale
1. Purpose and acceptance of the general conditions
The Hic & Nunk site (hereafter referred to as the “site”) is an electronic commerce site accessible via the Internet at www.hicetnunk.com. It is open to any user of this network (hereafter referred to as “Surfer”). It is published by Hic & Nunk (hereinafter referred to as “the seller”), EURL, whose registered office is 7b, rue de Genève, 74100 Ambilly, registered in the commercial and company Register of Thonon-les-Bains 810 066 886 00 013 (hereinafter referred to as “the seller”).
The site allows HIC & Nunk to offer for sale, cosmetic hair care products of the brand “Hic & Nunk” to Internet users browsing the site (hereafter referred to as “users”). For the purposes of this agreement, it is agreed that the user and Hic & Nunk will be collectively referred to as “Parties” and individually referred to as “Party”, and that the user who has validated an order will be referred to as “Purchaser”. The user’s rights and obligations necessarily apply to the purchaser.
Any product order proposed on the Site implies the consultation and express acceptance of these general terms of sale, without however that this acceptance is conditioned by a handwritten signature on the part of the user. In accordance with the provisions of articles 1316 to 1316-4 of the Civil Code, supplemented by Decree No. 2001-272 of 30 March 2001, taken for the purposes of article 1316-4 of the Civil Code and relating to the electronic signature, it is recalled that the validation of the voucher Order as specified in Article 3.3. Below is an electronic signature which has, between the Parties, the same value as a handwritten signature.
It is specified that the user can save or print the present general conditions of sale, provided however not to modify them.
These general terms and conditions of sale are valid as of November 1, 2015.
Hic & Nunk reserves the right to modify the present general and specific Conditions of sale at any time, without notice, on the understanding that such changes will be inapplicable to reservations and orders previously accepted and Confirmed by the purchaser. These conditions apply to the exclusion of any other document.
2. Products marketed on hicetnunk.com
All offers of products offered on the site are limited to metropolitan France, Corsica, the Principality of Monaco, Belgium, Luxembourg, Germany, Austria, Spain (with the exception of the Canary Islands, Melilla and Ceuta), the United Kingdom ( England, Northern Ireland, Scotland, Wales), Sweden, Denmark (with the exception of the Faroe Islands and Greenland), Finland (except the Åland Islands), Croatia, Hungary, Ireland, Poland, the Czech Republic, Romania, Slovakia and Slovenia.
If one or more products are not available after the order is made, you will be notified by e-mail. The amount of your order will be recalculated and you will be charged the new amount, minus the missing products. If your order is completely unavailable, you will be notified by mail and you will not be charged.
In accordance with article L. 111-1 of the consumer Code, the purchaser may, prior to his order, take notice on the Hic & Nunk Site of the essential characteristics of the product or products he wishes to order.
The photographs, graphics and descriptions of the products offered for sale are only indicative and do not engage the seller.
3. Prices of products for sale on the site
The prices appearing on this Site are indicated in Euros all taxes included and are likely to vary during the year, it being understood that the products ordered are charged at the prices in force when registering the order.
They do not include shipping charges, charged in addition to the price of the products purchased according to the amount of the order. The shipping costs will be indicated before the buyer’s registration of the order.
The prices include the value added tax (VAT) applicable on the day of the order and any change in the applicable rate will automatically be passed on to the price of the products sold by Hic & Nunk on its website.
The selling prices of the products can be modified by Hic & Nunk at any time. This change will be reported to the purchaser before any order.
Any order implies membership without restriction or reservation to these general terms and conditions of sale. The purchaser prior to his order, declares that the purchase of products on the site of Hic & Nunk is not directly related to a professional activity and is limited to a strictly personal use, and that he has full legal capacity, he For the purposes of these general conditions of sale.
The amount of each order is limited to the sum of 500 Euros excl. VAT per order.
Upon registration of the order, a detailed acknowledgement of receipt will be sent to the purchaser, to the email address he has indicated.
This acknowledgement of receipt will specify the exact amount charged and the delivery terms of the order.
The buyer has the possibility to check the details of his project of order and to correct any errors. From the moment the buyer confirms his order by clicking on the icon “Validate your payment”, he is considered to have accepted with knowledge of the facts the present general conditions of sale, the prices, volumes and quantities of the products proposed to The sale and ordered by the buyer.
The order validated by the purchaser will be confirmed by Hic & Nunk. The sale shall be considered definitive only after the supply of this order confirmation to the purchaser by Hic & Nunk and the payment thereof of the entire price.
HIC & Nunk recommends that the purchaser retain the information contained in the order confirmation sent by Hic & Nunk on a paper or computer support document.
Hic & Nunk, however, reserves the right to cancel any order of a customer with whom there is a dispute concerning the payment of an earlier order, or for any other legitimate reason, in particular the abnormal nature of the order.
All orders are payable in euros, all taxes and obligatory contributions included. Any bank charges (such as exchange fees) shall remain the responsibility of the purchaser (including in the case of a refund).
The payment must be made when ordering online by the buyer. At no time will the sums paid be considered as a deposit or a deposit.
To settle its order, the purchaser has the following method of payment: Credit card (Blue Card, Visa, American Express and Master card) to be issued by a bank or financial institution located in the European Union or Monaco.
The purchaser warrants to Hic & Nunk that he has the necessary authorisations to use the method of payment he has chosen, when registering the purchase order.
Hic & Nunk reserves the right to suspend or cancel any order and/or delivery, whatever its nature and level of execution, in case of non-payment of any amount that would be owed by the purchaser or in case of payment incident.
Penalties of an amount equal to the legal interest rate plus five points shall be applicable as of right to the unpaid amounts at the end of a period of ten days following the date of billing or upon notification of the rejection of bank payment for any other means of Payment.
The delivery of any new order may be suspended in the event of late payment of a previous order and this notwithstanding the provisions hereof.
In the context of the fight against Internet fraud, the information concerning your order can be forwarded to any third party for verification.
In order to ensure the security of the payment by credit card, the purchaser is obliged to transmit to 3d secure the video cipher (CVV) of his credit card.
Hic & Nunk reserves the right to request a photocopy of the identity card and/or, where applicable, the credit card (Recto only) of the purchaser for any payment by credit card.
6. Return and reimbursement of products
The products may be returned by the purchaser under the conditions and according to the instructions below:
The products must be returned to Hic & Nunk in a perfect state of resale, in their original condition (packing, accessories, notice…), duly sealed, and accompanied by a copy of the invoice.
Hic & Nunk accepts the return of any item purchased on the site if it is returned within 14 days. From the date of receipt of his order by the purchaser.
In principle the cost of carrying the return parcel remains at the expense of the purchaser. In the case of a technical anomaly or an error on the delivered references the return charge will be reimbursed by Hic & Nunk.
To return an item, the purchaser must follow the following instructions:
1. Use the original packaging to return the product.
2. Attach the invoice corresponding to the order. Returns without a copy of the invoice will not be accepted.
3. Send the parcel to the following address:
Hic & Nunk E-commerce
7b, rue de Genève
Any risk associated with the return of the product is the responsibility of the purchaser.
In the absence of compliance with the procedure set out above and the time limits indicated, the purchaser will not be able to make any claims for non-conformity or apparent defect of the products delivered, the products being deemed to conform and free from any apparent defect.
7. Right of withdrawal
In accordance with article L. 221-18, the consumer has a period of fourteen days to exercise his right to retract a contract concluded at a distance, following a telephone or non-establishment solicitation, without having to motivate his decision or Bear other costs than those provided for in articles L. 221-13 and L. 221-25.
The products must be returned to Hic & Nunk in a perfect state of resale, in their original condition (packing, accessories…), duly sealed, and accompanied by a copy of the invoice in accordance with the procedure described in article 6 above.
If the above terms are complied with, the refund will be made by bank card Recredit within 14 days of receipt of the parcel.
8. Property Reserve
Hic & Nunk retains the full ownership of the products sold until the perfect cashing of the price, in principal, charges and taxes included.
Hic & Nunk. shall not be liable for the breach of the contract in the event of a failure of stock or unavailability of the product due to a case of force majeure, disturbance or total or partial strike, including postal services and means of transport and/or Communications.
Hic & Nunk will not be liable for any consequential damages that may arise from the purchase of the products.
Hic & Nunk cannot be responsible for any loss of data, files. It is up to the purchaser to carry out all necessary safeguards.
Hic & Nunk declines all responsibility:
-For any interruption of the site;
-For any occurrence of bugs;
-For any inaccuracies or omissions relating to information available on this site
-For any damage resulting from fraudulent intrusion by a third party which has resulted in a modification of the information made available on the site;
-and more generally of any direct or indirect damages, irrespective of the causes, origins, natures or consequences, including in particular the costs which may arise from the acquisition of the goods proposed on the site, losses of profits, customers, Data or any other loss of intangible property that may arise as a result of anyone’s access to the site or the inability to access it or the credit granted to any information directly or indirectly derived from it.
10. Intellectual property
In accordance with the laws governing the ownership of literary and artistic rights or other similar rights, this site and all the elements, marks, designs, models, logos, graphics… etc… found in this site as well as their compilation Are the exclusive property of Hic & Nunk, the latter not granting any license or any other right other than to consult the Site.
The reproduction or use of all or part of these elements is only permitted for the exclusive purpose of information for personal and private use, any reproduction and use of copies made for other purposes being expressly Prohibited. Any other use is constitutive of infringement and sanctioned in respect of intellectual property, except prior written authorisation of Hic & Nunk.
11. Applicable law and competent jurisdiction
The product sales of Hic & Nunk are subject to French law. Any dispute concerning the interpretation, execution or breach of the contract between Hic & Nunk and the purchaser, even in case of plurality of defendants, will, in the absence of an amicable agreement, be the exclusive jurisdiction of the courts of Thonon-Les-Bains.
12. Computer Science and freedom
The information collected by HIC & Nunk during any order of the purchaser is necessary for the management of its order by HIC & Nunk and its trading partners. According to the law “informatiques et Libertés” n ° 78-17 of January 6, 1978, the purchaser has a right of access, rectification, opposition and deletion to the data concerning him with Hic & Nunk. By addressing customer service
Hic & Nunk – Customer Service
7b, rue de Genève
or by email at